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Control Services for Companies

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Our investigators assist with control purchases – a purchase made to document the quality of a product or a service – and other control services, and we offer different control services depending on your needs and on what you wish to investigate. Our services include control purchases, Mystery Shoppers, Due Diligence, as well as customized screening methods and forensic investigations for suspected trademark infringement, unfair competition and issues with theft and/or fraud. The services are aimed at both the private and the public sectors.

CONTROL PURCHASES

A control purchase is a form of a quality check – reassurance for someone owning a company, where you make sure either the service or a product lives up to what is expected. It is a service that helps identify any problems in a workplace or a business. A control purchase is carried out as follows: An undercover investigator is sent to a store or factory to perform sample purchases of service and/or product. Test purchases can also be made to check up on the competition, on subcontractors or external dealers.
Control purchases are primarily meant to stop and prevent fraud, dishonest conduct, copyright infringement of intellectual property rights and/or trademark protection breaches.

Read more about Control Purchases here.

Kontrollköp taxi

CONTROL SERVICES FOR MUNICIPALITIES

Privatdetektiv.se also offers customized services for municipalities and authorities, where the purpose is to help conduct extensive control purchases and sample checks in specific areas throughout the country.

Read more about test purchases of alcohol and tobacco here

MYSTERY SHOPPER – FOR AN IMPROVED CUSTOMER EXPERIENCE

An increasing number of businesses are now hiring external individuals to help analyze how their own business is run and to try and see it from a customer’s perspective. This is where a Mystery Shopper is needed.

The concept of Mystery Shoppers is a discrete surveillance method that aims to find out how a company staff treats the customers, and what the general customer experience is like. We go in and act as ordinary customers, and we carefully observe everything that happens from the moment we walk through the door or make initial contact – observations that are then put into a detailed report which is handed over to the business owner or person in charge.

The service provides a unique insight when it comes to the staff’s behavior and professionalism, and it gives a clear view of how the store or business is operated on a daily basis. This type of impartial customer perspective allows you to identify weaknesses in how your business is run – a knowledge that can help you improve the foundations of your company, which has proven to be beneficial for both success rate and the brought-in profits.

Read more about how we can help improve the overall customer experience here.

DUE DILIGENCE

For an investor or a company that intends to buy- or acquires another business, or in any other way enter into a professional partnership, a risk assessment is extremely important. Due Diligence is a method used for in-depth company inspection, where relevant information is collected and analyzed, with the intention of providing our clients with a clearer view of what the planned business action could result in. Due diligence also includes board member background checks and background checks of other individuals with a connection to the company in question.

Read more about Due Diligence here.

TRADEMARK INFRINGEMENT AND INTELLECTUAL RIGHTS

Theft entails a lot more than just someone physically stealing products from a company or business. It can also refer to a financial loss as a result of plagiarism and piracy, where a brand or a product has been unlawfully copied and sold. To protect a company’s products and unique ideas is just as important as verifying that the money in the cash register is handled correctly. There are many different types of theft – all equally harmful to a business.

We work actively to detect and prevent various forms of trademark intrusion and/or abuse of company products and trademarks, and we monitor both the physical and the virtual market.

Read more about trademark infringement and intellectual property rights here.

UNETHICAL COMPETITION AND DISLOYALTY

Employees who have other similar work commitments with other companies, while also working for you, may pose a financial threat to your business due to questionable loyalty. We carry out everything from test purchases, physical surveillance and forensic investigations, to help you make sure that your staff can be fully trusted.

Read more about unethical conduct and staff disloyalty here.

THEFT AND SCAMS

Theft and various forms of scams are major issues when you run a company, and it is a problem all over the world. Unfortunately, it often turns out to be employees who steal from their employers. We work closely with your company or business to establish a strategy to prevent theft and scams that directly affect the workplace. We offer control checks, test purchases and other security services, such as hidden camera surveillance and internal investigations.

Read more about theft and scam prevention here.

DO YOU WANT TO KNOW MORE?

Contact us for more information. We offer a free consultation, to analyze what solutions are available for you and your particular situation.

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Surveillance & Investigation

Casebook

Tobacco and Cigarettes were Being Sold to Minors

A municipality in the Stockholm area contacted us to conduct test purchases at certain stores and sales points, where the municipality had received tips regarding the sale of alcohol and tobacco to minors. The municipality lacked the young-looking staff to carry out this type of control purchase, as they needed to look underaged, so they turned to us to set up a viable plan. Together with the municipality's own staff, we conducted about a dozen test purchases over a period of one week, and everything that went on was documented with a hidden camera. It was confirmed that alcohol and tobacco were indeed being sold to minors, without any proper identification checks in place, and the result was sentencing for all shop owners thanks to strong evidence.

An Auto Repair Shop Tricked Their customers

The production company behind a well-known consumer rights’ TV show in Sweden contacts us for help with reviewing auto shops and mechanics in the Stockholm area, to catch any irregularities or dishonest conduct. We were given specific things to look for, and with the help of a certified mechanic, we checked and brought in over 50 different cars to various auto service establishments around the city. A total of 20 workshops were investigated. The results were varied and very interesting, but several auto shops fell below what was expected, and cases of misconduct were discovered. These establishments all received the lowest rating in the consumer rights television program.

Retail Chain Sold Fake Merchandise

A municipality in the Stockholm area contacted us to conduct test purchases at certain stores and sales points, where the municipality had received tips regarding the sale of alcohol and tobacco to minors. The municipality lacked young-looking staff to carry out this type of control purchase, as they needed to look underaged, so they turned to us to set up a viable plan. Together with the municipality's own staff, we conducted about a dozen test purchases over a period of one week, and everything that went on was documented with a hidden camera. It was confirmed that alcohol and tobacco were indeed being sold to minors, without any proper identification checks in place, and the result was sentencing for all shop owners thanks to strong evidence.

Test Purchases at stores

A municipality in the Stockholm area contacted us to conduct test purchases at certain stores and sales points, where the municipality had received tips regarding the sale of alcohol and tobacco to minors.

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